Terms & Conditions

Effective Date: June 13, 2025
Website: thesensoryvault.co.uk
Business Name: The Sensory Vault

1. Introduction

These Terms and Conditions govern your use of our website and the purchase of products from The Sensory Vault. By accessing or using our site, you agree to comply with these terms.

2. Products and Orders

  • All products listed are subject to availability.

  • Product descriptions and images are for illustrative purposes only.

  • We reserve the right to refuse or cancel any order for any reason.

  • Prices are listed in GBP and include VAT where applicable.

3. Payments

  • Payments are processed securely via third-party providers such as Stripe and PayPal.

  • We do not store or process your card details on our servers.

  • Full payment is required before goods are dispatched.

4. Shipping & Delivery

  • We ship to the UK and EU.

  • Shipping costs are calculated at checkout.

  • Delivery times are estimates and may vary based on location and circumstances beyond our control.

  • You are responsible for providing accurate shipping information.

5. Returns & Refunds

  • You have the right to cancel your order within 14 days of receipt, under the UK Consumer Contracts Regulations.

  • Items must be returned in original, unused condition to be eligible for a refund.

  • Return shipping costs are the responsibility of the customer unless the item is faulty.

  • To initiate a return, please contact us at info@sensoryvault.co.uk.

6. Intellectual Property

  • All content on this website (text, images, logos, product names) is the property of The Sensory Vault and may not be copied or used without permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability to you will not exceed the amount paid for the product in question.

8. Privacy

Please refer to our Privacy Policy for information on how we collect and process personal data.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.

10. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

For any questions or concerns regarding these Terms, please contact:

📧 Email: info@sensoryvault.co.uk

12. VAT Exemption

If you are eligible for VAT exemption under applicable laws and regulations, it is your responsibility to provide the necessary documentation to support your VAT-exemption claim . VAT will not be refunded retroactively once a transaction has been completed. We reserve the right to verify all VAT exemption claims and to refuse exemption where adequate proof is not provided. All documentation must be valid, complete, and submitted in accordance with legal requirements.

Please contact us before purchasing and we will send you a form to complete, once returned we will provide and invoice that must be paid via bank transfer.