Shipping Policy
Effective Date: June 13, 2025
Website: thesensoryvault.co.uk
1. Processing Time
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Orders are typically processed within 1–3 business days (excluding weekends and holidays).
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You will receive a confirmation email once your order has shipped.
2. Shipping Rates & Times
Shipping costs are calculated at checkout based on your location and order size. Estimated delivery times:
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UK: 2–5 business days
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EU: 5–10 business days
Please note:
Some larger items and specialist sensory equipment are made to order and may take 4 to 6 weeks for delivery. Estimated lead times will be stated on the product page or communicated by email after purchase.
3. Carriers
We use trusted carriers such as Royal Mail, Evri, and other reliable couriers depending on your order and delivery address.
4. Customs and Import Duties (EU Customers)
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EU customers may be subject to import duties, taxes, or customs fees upon delivery.
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These charges are the responsibility of the buyer and are not included in the product or shipping price.
5. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and correct. We are not responsible for packages lost or delayed due to incorrect address details.
6. Lost or Delayed Parcels
If your parcel has not arrived within the estimated delivery time, please contact us at info@sensoryvault.co.uk. We will help track your parcel and provide a resolution where possible