Privacy Policy

Effective Date: June 13, 2025
Website: thesensoryvault.co.uk
Business Name: The Sensory Vault

1. Introduction

At The Sensory Vault, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website or purchase our products.

2. Information We Collect

We collect the following personal data when you interact with our website:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely via third-party services like Stripe or PayPal)

  • IP address and usage data (via cookies and analytics tools)

3. How We Collect Your Information

We collect personal information when you:

  • Place an order on our website

  • Contact us via forms or email

  • Accept cookies when browsing the site

We use cookies and similar tracking technologies to analyse traffic, enhance your browsing experience, and serve relevant ads.

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your purchases

  • Respond to inquiries and support requests

  • Improve our website and customer experience

  • Comply with legal obligations

  • Deliver targeted advertising (if applicable)

5. Sharing Your Information

We do not sell your personal data. However, we share it with trusted third parties to operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping partners (to deliver your orders)

  • Analytics providers (e.g., Google Analytics)

  • Marketing tools (e.g., Facebook Pixel)

These third parties are only given the data necessary to perform their services.

6. International Data Transfers

As we ship products to the UK and EU, your data may be processed outside of your country of residence. We ensure any data transferred is protected under relevant data protection laws (e.g., GDPR).

7. Your Data Protection Rights

If you are a resident of the UK or EU, you have rights under GDPR, including the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Object to processing

  • Withdraw consent (where applicable)

To exercise any of these rights, contact us at: info@sensoryvault.co.uk

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

9. Security

We take appropriate technical and organisational measures to safeguard your personal information. All payment data is securely processed through trusted third-party providers.

10. Cookies

We use cookies to enhance your experience and analyze site usage. You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 Email: info@sensoryvault.co.uk